Everything your IT team needs to evaluate, deploy, and approve DealerAutoPilot.
| Question | Answer |
|---|---|
| How does the chat widget install? | One line of code on your website — copy-paste, done in 5 minutes. No server changes, no back-end dependencies. Drop the snippet into your site's <body> tag and you're live. |
| How do phone calls work? | We provide a dedicated number. You forward your existing lines to it — or use it as a new dedicated AI line. No hardware required. Configuration takes minutes from the dealer dashboard. |
| What about our CRM? | Eve logs every lead, conversation, and appointment automatically. Growth and Premier tiers get full REST API access to push data into your CRM (CDK, Reynolds, VinSolutions, DealerSocket, and others) in real time. |
| Is our data secure? | Yes — encrypted in transit (TLS 1.2+) and at rest (AES-256-GCM). Dealer data is isolated per account. We can sign a Data Processing Agreement (DPA) — just ask. |
| What's the uptime? | 99.9% uptime guarantee on Premier — in writing via SLA. Eve runs 24/7/365. No downtime windows, no holiday blackouts, no scheduling gaps. |
| How long to set up? | Under an hour. We handle the AI configuration and training. Your IT team does two things: add the embed snippet to your site and set up call forwarding. That's it. |
| Question | Answer |
|---|---|
| Where is our data stored? | US-based servers only. Everything encrypted at rest and in transit. Data never leaves the country. No EU or offshore processing by default. |
| Who has access to customer data? | Only your authorized team. Dealer data is never shared with other dealers. Eve processes conversations to generate responses — nothing unnecessary is stored. Access is per-account, role-based. |
| Is call recording compliant? | Yes. Eve discloses recording and AI status at the start of every call — baked in, not optional. Full TCPA compliance enforced server-side on every session. |
| GDPR / DPA? | Data Processing Agreement ready to sign. Spells out what data we collect, how we store it, retention periods, and sub-processors. Standard SaaS vendor agreement — nothing unusual. |
| Can customers request data deletion? | Yes. Our Privacy Policy includes a full deletion request process. Compliant with Florida privacy law and CCPA. Deletion confirmed in writing within 30 days. |
| What third parties touch our data? | Twilio (phone & SMS), OpenAI (AI engine), Stripe (payments). All enterprise-grade, SOC 2 certified. Full sub-processor list in the DPA at /dpa. |
| What if Eve goes down? | Calls route automatically to your designated fallback number. No customer hears dead air, no lead is dropped. Failover is configured in the dealer dashboard. |
| Terms of Service? | Live on the site at /terms. Covers liability, data handling, acceptable use, and responsibilities. MSA available for enterprise contracts at /msa. |
Questions? Talk to a human.
Byron is available for IT calls, vendor reviews, and security questionnaires.